Objective
The participant will master the methodology of 8 Disciplines for effective problem solving, will be able to design the best control strategy to avoid recurrence understanding the importance of documentation and standardization of solutions.
Participant’s profile
• Knowledge of the problem solving process in your organization (desirable)
Introduction
• Definitions
• Problem solving methods
• ISO 9001 / IATF 16949 requirements
Behaviors and values
• Business value
• Executive leadership
• Problem owners
• Problem solvers
• Customers
• Suppliers
8 Disciplines methodology
D0: Preparation
• Customer complaint
• Symptoms description
• Emerging response action
+ Check Sheet (tool)
+ Stratification (tool)
D1: Establish work team
• Team leader
• Champion
• Technical experts
• Members
• Responsibilities
D2: Problem description
• Problem selection
• Problem description
• Lessons learned
+ Pareto (tool)
+ Is / Is not (tool)
D3: Containment actions
• Containment actions
• Locations, quantities and
products
• Customer notification
D4: Root cause identification
• Process analysis
• Controllable cause
• Root cause
verification
+ 5 Why (tool)
+ Ishikawa diagram (tool)
D5: Permanent corrective actions
• Control strategy
• Focus on prevention
+ FMEA Model (tool)
+ Decision matrix (tool)
D6: Implementation and validation of corrective actions
• Measurement of results
• Needed resources
• Responsibilities
+ Implementation plan (tool)
+ Gantt chart (tool)
D7: Recurrence prevention
• Sharing lessons learned
• Preventive actions sources
D8: Recognize the team
• Customer response
• Recognition
• Individual contributions
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