Objective

The participant will master the methodology of 8 Disciplines for effective problem solving, will be able to design the best control strategy to avoid recurrence  understanding the importance of documentation and standardization of solutions.

Participant’s Profile

Professionals from any area of ​​the organization involved in the effective problem solving process.

 

8 Disciplines

Introduction.

  • Definitions.
  • Problem solving methods.
  • ISO / IATF requirements.
  • Problem solving behaviors.

Executive leadership. 

  • Problem owners.
  • Problem solvers.
  • Customers and suppliers.

8 Disciplines methodology.

D0: Preparation. 

  • Customer complaint.
  • Symptoms description.
  • Emerging response action.
    + Check Sheet (tool).
    + Stratification (tool).

D1: Establish work team.

  • Team leader.
  • Champion.
  • Technical experts.
  • Members.
  • Responsibilities.

D2: Problem description.

  • Problem selection.
    + Pareto (tool).
    + Is / Is not (tool).

D3:  Containment actions.

  • Customer notification.
  • Control Plan (tool).

D4: Root cause identification.

  • Process Analysis.
  • Controllable cause.
  • Root cause verification.
  • 5 Whys (tool).
  • Ishikawa diagram (tool).

D5: Permanent corrective actions.

  • Control strategy.
  • Focus on prevention.
  • FMEA Model (tool).
  • Decision matrix (tool).

D6: Implementation and validation of corrective actions.

  • Measurement of results.
  • Needed resources.
  • Responsibilities.
  • Implementation plan (tool).
  • Gráfica Gantt (tool).

D7: Recurrence Prevention.

  • Share lessons learned.
  • Control Plan (tool).

D8: Recognize the team.

  • Customer response.
  • Recognition.
  • Individual contributions