Objective
The participant will understand the intent of the automotive industry expectations for warranty management. Also, the participant will become familiar with the phases for implementing a comprehensive warranty management system.
Participant’s profile
• Basic knowledge of the product process and/or manufacturing processes
• Awareness of the current warranty management system in their organization
Introduction
• What is a warranty?
• Behaviors involved in warranty management
• Defining strategies and best practices to properly manage a warranty
Phase 1: Establishing the baseline
Phase 2: Consumer event and leadership activities
Phase 3: Proactive prevention
Phase 4: Implementing lessons learned
Phase 5: Containing warranty issues
Phase 6: Preventing future warranty events
Phase 7: Continual improvement
Phase 8: Automotive warranty management assessment
Appendix A: Warranty claims process flow diagram
Appendix B: Glossary of definitions and acronyms
Warranty management guideline workshop
• Fill the assessment based in the guidelines