Objective
At the end of the course the participant will know how to implement Layered Process Audits (LPA) to improve product quality and customer satisfaction.
Participant’s profile
• Basic knowledge of the process of product
Introduction
• LPA definition and purpose
• LPA benefits
Top Management Planning
• LPA process owner
• LPA planning team
• LPA scope
• Customer specific requirements
• Process prioritization
• Audit layers
• Developing templates for auditing and reports
• LPA procedure
• Stakeholder buy-in
Deployment
• LPA Implementation team
• Train the auditors
• Communicate the LPA rollout to the process area
Conducting the Audit
• Conducting the audit
• Recording the findings
• Observations
• Verify corrective actions
Top Management Review and Continuous Improvement of LPAs